Tips to improve your financial literacy

August 15, 2019 –  By Ben Gandy | In sports, halftime is a great time to review the first-half results and make any adjustments to the game plan to finish strong in the second half. The coaching staff pulls the first-half score and all of the statistics (numbers) that contributed to it and lays out the story … Continued

The ‘what’ and the ‘how’

December 26, 2018 –  By Ben Gandy | Strategy is the “how.” Strategy equals the specific plans for hitting your goals and achieving your vision. The term comes from military use: The plans for defeating the enemy and winning the war represent the “strategy.” As you look forward, it’s essential to develop or revisit your organization’s vision … Continued

Leadership Advantage: Structure matters in maintenance

August 23, 2018 –  By Ben Gandy | Business structure matters. As businesses grow, questions come up about who to hire and for what purpose. When the business is small, the owner wears all the hats: He sells the work, schedules it, manages production, manages the client, collects the check and takes it to the bank. As … Continued

Leadership Advantage: Get out there

April 12, 2018 –  By Ben Gandy | The value we deliver happens in the field, on our customers’ sites. Unfortunately, the more you advance, grow and mature in this industry, the further away from the field you get. If you advance high enough, the only field exposure you get is what you can see from the … Continued

Leadership Advantage: An enduring differentiator

December 18, 2017 –  By Ben Gandy | The differentiator in highly competitive industries often comes down to one thing: customer service. In a competitive marketplace, we generally see one or two providers rising to the top. Consider the fast-food industry. There are fast-food restaurants everywhere and many players in this market. Currently, the leader in this … Continued

Leadership Advantage: Retaining to grow

April 4, 2017 –  By Ben Gandy | Ensuring great relationships requires effort. Charisma and charm are great, but charm is not a strategy. Clients of landscape services are primarily looking for trust, expert advice, proactivity and effective communication. Trust is earned on two levels: honesty and keeping commitments. While few of us will blatantly lie to … Continued

Why and how to fire bad clients

April 11, 2016 –  By Ben Gandy | In the landscape maintenance field, clients are like stock portfolios. Some yield great returns; others don’t. In either case, you’re spending resources—including crew time, equipment use and management attention—to keep them. Just as you should assess a stock portfolio periodically, you should assess clients to ensure you’re allocating resources … Continued

Achieve 100% productivity

October 22, 2014 –  By Ben Gandy | Productivity is important in any business, and there are several ways to measure it. But the best way is to keep it simple, clear and actionable. For the green industry, that means measuring the hours—the ratio of budgeted hours to actual hours, that is. If 100 hours are budgeted for … Continued

When is overtime OK?

Ben Gandy | October 11, 2013 You’ve told your guys a thousand times, “No overtime!” It’s an unnecessary premium cost that cuts deep into your margins. Or is it? The unplanned, capricious use of overtime hurts financial performance. We rarely bid work at overtime rates, so it hurts margins. There are, however, times when the … Continued