Believe it or not, it’s not as much about the quality of your product, your cool equipment, or even your image as you might think. The truth is that your company’s main differentiator is the client relationship with your Account Manager!
Participants will learn how to develop high-level client relationships that will produce:
Suzanne Coventry has been a leader in the landscape industry for over 25 years. You may know her through her work on HGTV’s Landscapers Challenge while with her own company Garden Graphics. However, Suzanne can also be credited with her work at Valleycrest Companies, Yellowstone Landscape, and Envisor Consulting. Suzanne is an expert in all things Account Management including: enhancement sales, client retention; and account management metrics. Suzanne is in the top 1 % of Account Managers in the country responsible for managing and converting over 3 Million dollars in annual revenue. She currently is a certified arborist, a L.E.E.D. Green Associate in Sustainability and Environmental Design Green Building practices and holds a State Pesticide Applicator's License. In her free time, she teaches Green Business Entrepreneurship as an Adjunct Professor at the College of Lake County.
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